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Claiming Process
*Please get the customer copies of all original documents submitted - this is very important if claims are misplaced or go missing in the post
Submit the following claim form
1 The invoice described in "Invoicing 101" and displayed in "Sample rebate tax invoice"
2 Copy of electricity bill or prepaid meter number
3 Proof of residential address if not shown on electricity bill ot if prepaid
4 Copy of the customer ID or nominated person of co. /trust / etc.
Other things that must be completed (failure to do do will invalidate claims)
» Make sure all sections are filled out completely and signed by the relevant part - ie. Customer, installer, supplier and electrician. Failure to do so will invalidate claims.
» Email address very important - please make sure customer includes for follow up claim status notification
» Must include the PIRB COC number if and independent installer (duly registered as such) - this replaces the bar code
» Must have an original bar code attached if an accredited Supplier or Distributor
» Must include electrical COC number (per October 2009 supplier communication)
» Residential address per claim from to tie up the supporting docs - this is often overlooked
» Must indicate whether timer installed or not and the times it has been set to
- Timer must always be installed unless:
- No electricity to premises
- No electrical element in the system
- And any instances where timer not installed will invalidate the claim
Bar codes and what to do with them
» 1 Sticker for the tax invoice
» 1 Sticker for the claim form
» 1 Sticker for the DB Board
» 1 Sticker for the Geyser
» 1 Sticker for the Collector
» If barcodes are mismatched - cancel and reissue new ones
» Claims will be rejected if we receive metallic barcodes on invoices and claim forms
« Back to rebate systems
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